Open Adobe folder and delete folders named AAMUpdater and OOBE. Type in below command and hit 'Enter' key. Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time, you will get a run command window. Unable to delete? rename it to Adobe Creative Cloud-old. Open Adobe folder and if present delete Adobe Creative Cloud folder. Navigate to C:\Program Files (x86)\Adobe. Open Adobe folder and delete folders named Adobe Application Manager and OOBE.
Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe. Uninstall Adobe Creative Cloud if its installed.Ĭreative Cloud Help | Uninstall the Creative Cloud desktop app The current computer error, causing Error Code 1 when installing the Creative Cloud desktop app, may also be related to the inability to establish a successful chat session on the current computer. If you continue to face difficulties then I would recommend using an alternate computer, smartphone, or tablet to begin the chat session. If this is the case then please use an alternate web browser to begin the chat session. You also mentioned that you are not being given the option to chat with a member of our support team at Contact Customer Care, Roberta. Does this include locating and renaming the OOBE folder? What did you rename the OOBE folder too? You mentioned you tried all of the steps listed in "Failed to install" error received when installing Adobe Creative Cloud desktop app. I have edited your previous responses to remove your e-mail address. As John stated, please be aware that you are currently posting on a public discussion forum. Roberta, I am sorry that you are continuing to face Error Code 1 when installing the Adobe Creative Cloud desktop application.
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